Policies
Accessibility Statement
We at Lancashire Wellbeing (Limited) are working to make our site www.lancashirewellbeing.com accessible to people with disabilities
Accessibility Statement
We are committed to ensuring our website is accessible to as many people as possible and to providing a positive, inclusive digital experience for all users, regardless of ability or technology.
Current Status
This website is currently under active development. Because the site is still being built, it has not yet undergone a full formal accessibility audit against recognised standards such as the Web Content Accessibility Guidelines (WCAG) 2.2.
As development continues, we are working to incorporate accessibility best practices into the design, content, and functionality of the site. Once the website reaches a stable release, we will carry out a full accessibility review and publish updated information, including our level of compliance.
Ongoing Commitment
We aim to:
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Build the website in line with WCAG 2.2 AA standards wherever possible
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Identify and address accessibility issues as part of ongoing development
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Continuously improve accessibility as part of our maintenance and review processes
Feedback and Contact Information
If you experience any accessibility barriers while using the site, or if you have suggestions for improvement, we welcome your feedback.
You can contact us at:
Email: Team@lancashirewellbeing.com
We will review your message and do our best to respond promptly.
Enforcement Procedure
If you contact us with a complaint and you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS), which provides advice and support on discrimination and accessibility issues.
Future Updates
This accessibility statement will be updated as the website evolves and once formal accessibility testing and review have been completed.
Known Limitations
As the website is still in development, some areas may not yet be fully accessible. This may include:
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Incomplete compatibility with screen readers
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Limited keyboard navigation in certain areas
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Content or features still being refined
We are actively working to address these areas as part of our development process.
Version 1.0 - Published May 2026
Code of Ethics
Lancashire Wellbeing is built on compassion, professionalism, and respect. This Code of Ethics outlines the values and standards we commit to upholding in all aspects of our work. It guides our behaviour, protects our clients, and ensures our services are delivered with integrity.
Commitment to Professional Conduct
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We provide services with honesty, transparency, and professionalism at all times.
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We work within the boundaries of our training, qualifications, and experience.
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We maintain high standards of practice and engage in ongoing learning to support safe, effective wellbeing services.
Respect, Dignity and Inclusivity
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Every client is treated with kindness, respect, and without judgement.
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We honour each person’s individuality, beliefs, and lived experience.
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We provide an inclusive environment that is free from discrimination of any kind.
Client-Centred Care
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We prioritise the wellbeing, comfort, and safety of every client.
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We listen actively, communicate clearly, and ensure clients feel heard and supported.
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We obtain informed consent before beginning any session or service.
Confidentiality and Data Protection
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All client information is treated as confidential and handled in accordance with data-protection laws.
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Information is only shared with explicit consent or when legally required for safeguarding purposes.
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We store records securely and respect clients’ right to privacy.
Professional Boundaries
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We maintain clear, healthy boundaries to protect both clients and practitioners.
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We avoid dual relationships or situations that may compromise professional judgement.
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We never exploit the client relationship for personal, financial, or emotional gain.
Ethical Marketing and Communication
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We represent our services honestly and avoid making misleading claims.
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We communicate clearly about what our programmes can and cannot offer.
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We never pressure clients into booking sessions or purchasing products.
Holistic Values and Integrity
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We honour the holistic principles of balance, compassion, and whole-person wellbeing.
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We respect the interconnectedness of mind, body, and spirit in all aspects of our work.
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We act with integrity, humility, and a commitment to doing what is right.
Adherence to Policies and Legal Requirements
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We comply with all relevant laws, professional guidelines, and organisational policies.
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We follow our safeguarding, complaints, and health-and-safety procedures without exception.
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We take responsibility for our actions and address concerns promptly and ethically.
Continuous Improvement
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We welcome feedback as an opportunity to grow and enhance our services.
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We reflect on our practice regularly and seek supervision or guidance when needed.
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We strive to evolve with the wellbeing sector and uphold best practice at all times.
Version V1.0 - Published February 2026
Online Code of Conduct
Applicable for all Zoom Meetings
This Code of Conduct is designed to protect the rights of all users of Lancashire Wellbeing services, whether staff, clients or visitors, to participate freely in the activities of the practise both formally and informally. Engaging or booking any Lancashire Wellbeing service confirms that you are willing to comply with the practise’s rules, regulations and procedures. All clients are expected to keep themselves familiar with those rules, regulations and procedures and with this Code.
Code of Conduct
One-to-one online learning or sessions involving under 18s or vulnerable adults must be agreed upon with parents/carers prior to taking place. Such activities must then take place only on the days/times agreed with parents/carers. They or other responsible named adult should be present in the house at the time.
The session must be recorded and backed up onto an approved safe, secure workspace to provide a record and to protect both the Therapist and client.
Both the Practitioner and the client must wear suitable clothing, as should anyone else who might be visible on screen in both the practitioner's and the client’s households.
Online Coaching sessions should be conducted in a suitable, quiet area, and webcams should ideally be sited against a neutral background or, where possible, a virtual/blur background should be used. If no such area or background is available, only audio should be used.
Language must be professional and courteous at all times, including that used by any family members in the background. Content/subject matter covered should be relevant to the programme and neither the practitioner nor client should make comments of a personal nature unless relevant to the session.
Staff, Practitioners and Clients should be mindful of any personal information that may be on their computer desktop. Before sharing their screen on a video call. Computer desktops should be cleared of any materials that will not be used.
Staff, practitioners and clients are expected to respect and observe the rules and regulations and terms and conditions of Lancashire Wellbeing at all times while engaged in online activities.
If a client’s behaviour is deemed to be in breach of this Code of Conduct, they will be removed from the session or the session will be ended, and the client will forfeit any fees paid and any future bookings may be cancelled. Breaches from Staff and Practitioners will be subject to investigation in accordance with the appropriate disciplinary process.
V1.2 - Published 17th September 2026
Privacy Notice
1. Introduction
Lancashire Wellbeing Limited provides wellbeing programmes, services and resources. We collect and process personal information when you contact us, make an enquiry, register for or participate in one of our programmes or services, complete questionnaires or feedback, or choose to receive information and updates from us.
This privacy notice explains what information we collect, why we collect it, how we use and protect it, who we may share it with, how long we keep it, and your rights under data protection law.
We are committed to safeguarding your personal information and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Lancashire Wellbeing Limited is a wellbeing organisation providing programmes and services designed to support wellbeing, including menopause and midlife wellbeing, healthy relationships with food, confidence, lifestyle change and related areas of wellbeing.
Lancashire Wellbeing Limited is the data controller for the personal information covered by this privacy notice. This means that we are responsible for deciding how and why your personal information is used and for ensuring that it is handled appropriately.
We will review and update this privacy notice as our services develop or where there are changes to how we collect or use personal information.
3. What Personal Data We Collect
Depending on how you interact with Lancashire Wellbeing, we may collect:
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Your name and contact details, including your email address and telephone number
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Information you provide when making an enquiry
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Registration and booking information
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Information you provide when completing an expression of interest, intake or registration form
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Information about your health, wellbeing, lifestyle or circumstances that you choose to provide as part of our programme intake or participation process
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Information you provide through programme questionnaires, outcome measures, feedback forms, testimonials or evaluations
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Records relating to your participation in our programmes or services
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Communications between you and Lancashire Wellbeing
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Any additional information you choose to provide when contacting or working with us
Some information collected during our programme intake and participation processes may constitute special category personal data, particularly information relating to your physical or mental health.
We only collect health and wellbeing information where it is relevant and necessary to understand your needs, assess whether a programme is appropriate for you, support your safe participation, deliver our services and evaluate the effectiveness of our programmes.
We ask that you only provide information that is relevant to your participation or enquiry.
4. How We Use Your Personal Data
We may use your personal information to:
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Respond to enquiries and provide information about our programmes and services
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Process expressions of interest, registrations and bookings
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Manage participation in our programmes and services
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Understand participants' needs and help determine whether a programme is appropriate
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Support the safe and effective delivery of our programmes
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Communicate with you about a programme or service you have registered for
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Maintain appropriate programme and business records
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Monitor attendance and participation where appropriate
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Monitor and evaluate our programmes, including measuring outcomes and improving our services
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Obtain and use feedback or testimonials where you have agreed to this
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Meet our legal, regulatory and safeguarding responsibilities
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Send marketing, news or wellbeing updates where you have chosen to receive them
Health and wellbeing information collected through our intake or programme processes will only be used for appropriate purposes connected with the delivery, administration, safety or evaluation of our services and will be handled with additional care and confidentiality.
5. Our Legal Basis for Processing
Under UK GDPR, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to provide a programme or service you have requested or to take steps at your request before providing that service.
Legitimate interests – where processing is necessary for the effective administration, operation, evaluation and development of our services, provided that our interests do not override your rights and interests.
Consent – where you have given us permission to use your information for a particular purpose, for example receiving marketing communications.
Legal obligation – where we need to process information to comply with a legal requirement.
Health and wellbeing information
Information concerning your health is special category personal data and receives additional protection under data protection law.
Where we process health or wellbeing information, we will have both an appropriate lawful basis under Article 6 UK GDPR and an appropriate condition for processing special category data under Article 9 UK GDPR.
Where we rely upon explicit consent under Article 9(2)(a) UK GDPR, we will ask you to provide this consent clearly and separately.
Where processing is based on consent, you can withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
You can withdraw consent by contacting us at team@lancashirewellbeing.com.
6. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or misuse.
Personal information may be stored within secure electronic systems used by Lancashire Wellbeing to operate our business and deliver our services. Access to personal information is limited to directors, authorised team members, facilitators and service providers who need access for an appropriate purpose.
Where individuals delivering programmes on behalf of Lancashire Wellbeing require access to participant information, they will only be given information reasonably necessary for their role and will be expected to maintain appropriate confidentiality and data protection standards.
We regularly review how personal information is stored and accessed.
7. Sharing Your Personal Data
We do not sell your personal information and we do not provide your personal information to other organisations for their own marketing purposes.
We may share or provide access to information where necessary with:
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People authorised to work on behalf of Lancashire Wellbeing, including programme facilitators
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Providers of systems we use to operate our website, communications, bookings and online programme delivery
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Professional advisers or service providers where reasonably necessary
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Regulators, law enforcement agencies or other authorities where we are legally required to do so
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Appropriate organisations or authorities where disclosure is necessary to address a serious safeguarding concern or other legal obligation
Third-party organisations processing personal information on our behalf are required to handle it appropriately and in accordance with applicable data protection requirements.
We only share the information reasonably necessary for the relevant purpose.
8. Third-Party Platforms and International Transfers
We use third-party technology and service providers to help us operate our website, manage communications, administer bookings and deliver services.
Some providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards recognised under UK data protection law are in place.
Our website may also contain links to third-party websites. Lancashire Wellbeing is not responsible for the privacy practices of external websites, and we recommend reviewing their privacy information before providing personal information to them.
9. How Long We Keep Your Information
We will only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, including to meet any legal, regulatory, accounting, safeguarding or legitimate business requirements.
Different types of information may therefore be retained for different periods.
We periodically review the information we hold and securely delete or anonymise information when it is no longer required.
If you unsubscribe from marketing communications, we will stop using your information to send those communications. We may retain limited information where necessary to record your preference and ensure that we do not contact you again for marketing purposes.
10. Marketing Communications
We will only send electronic marketing communications where we have an appropriate lawful basis to do so.
You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the communication or by contacting us at team@lancashirewellbeing.com.
Unsubscribing from marketing will not prevent us from contacting you where necessary in connection with an enquiry, booking or programme in which you are participating.
11. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights in relation to your personal information, including the right to:
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Ask for access to personal information we hold about you
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Ask us to correct inaccurate or incomplete information
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Ask us to delete your personal information in certain circumstances
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Ask us to restrict how we use your information in certain circumstances
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Object to certain types of processing
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Withdraw consent where we rely upon consent
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Request transfer of certain information in a portable format where applicable
These rights are not absolute and may depend upon the circumstances and our lawful basis for processing the information.
If you wish to exercise your rights, please contact us at team@lancashirewellbeing.com.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
Information Commissioner's Office
12. Cookies and Website Information
Our website may use cookies and similar technologies to operate effectively and understand how visitors use the site.
Further information about the cookies used on our website and the choices available to you can be found in our Cookie Policy.
13. Changes to This Privacy Notice
We will review this privacy notice periodically and update it when our services, systems or the way we process personal information change.
Any significant changes will be reflected on this page. The version and review date shown below will be updated when changes are made.
14. Contact Us
If you have questions about this privacy notice, how we handle your personal information, or wish to exercise your data protection rights, please contact:
Lancashire Wellbeing Limited
Email: team@lancashirewellbeing.com
Version 2.0 – September 2026
Website Terms & Conditions
About these Terms
These Website Terms & Conditions (“Terms”) govern your use of the Lancashire Wellbeing Ltd website and any bookings or purchases made through it.
By accessing this website or booking services, you agree to be bound by these Terms.
About us
Lancashire Wellbeing Ltd is a private limited company registered in England and Wales.
Email: Team@lancashirewellbeing.com
Use of the website
You agree to use this website lawfully and not to:
- Misuse or interfere with the website
- Attempt unauthorised access to systems or data
- Use the website for fraudulent or harmful purposes
We may suspend or withdraw access to the website at any time.
Services Offered
We provide wellbeing programmes, workshops, group sessions and related services.
Our services:
- Are non-medical and non-clinical
- Do not provide diagnosis or treatment
- Are intended to support wellbeing alongside, not instead of, appropriate healthcare
Further details, including scope and delivery, are provided at the point of booking.
Booking and Payments
Lancashire Wellbeing provides a range of structured wellbeing programmes by professional coaching to support personal growth, emotional resilience, and positive behavioural change. Each programme includes clearly defined sessions, outcomes, and support methods so clients understand exactly what they are purchasing.
Our service descriptions outline the purpose of each programme, the techniques used, the duration, and what clients can expect during and after their sessions.
As our services are non‑physical and delivered either in person or online, we ensure all programme details are transparent and comprehensive to help clients make informed decisions and to set clear expectations from the outset.
We display all programme prices in GBP (British Pounds), with each programme priced at £250.00 GBP to ensure clarity
Lancashire Wellbeing provides direct customer support through multiple contact methods, including our dedicated email address Team@lancashirewellbeing.com, ensuring clients can reach us quickly and easily for any questions or assistance.
Refunds may be issued when requested within our stated terms and before programme delivery has begun. As our services are delivered digitally, there is no physical shipping, and programme access or session details are provided directly to clients upon booking. Because our services are not physical goods, returns do not apply; however, clients may contact us to discuss any concerns. Clients may cancel their programme or sessions in line with our cancellation terms, which outline the conditions and timeframes under which cancellations can be made.
Most major credit and debit cards are accepted. Digital wallets and bank transfers.
Cancelations and Refunds
Cancellation by You
We understand that sometimes plans change. Our programmes are delivered in small groups, with each participant reserving a place for the full programme. For this reason, the following cancellation policy applies.
Your 14-Day Cooling-Off Period
If you book your place online, you have the right to cancel your booking within 14 days of making your booking and receive a full refund, provided the programme has not started.
If you book within 14 days of the programme start date, or choose for the programme to begin during your cooling-off period, you acknowledge that your statutory cancellation rights may be affected once the programme has started. Where any part of the service has already been delivered, we may deduct an appropriate amount from any refund in accordance with your statutory rights.
Cancellations After the Cooling-Off Period
Once your cooling-off period has ended, we require at least 14 days' notice before the programme start date if you wish to cancel your booking and receive a full refund.
Unfortunately, cancellations made with less than 14 days' notice before the programme starts are not normally eligible for a refund, as your place has been reserved and it may not be possible to fill it at short notice.
Once the programme has started, refunds cannot be given for missed sessions, non-attendance or if you choose to leave the programme early.
Transfers to a Future Programme
If you are unable to attend with less than 14 days' notice, please contact us as soon as possible.
While we cannot guarantee a transfer, Lancashire Wellbeing may, at its discretion, offer you the opportunity to transfer your booking to a future programme where circumstances allow and a suitable place is available. Each request will be considered individually.
Cancellation by Lancashire Wellbeing
If Lancashire Wellbeing needs to cancel or postpone a programme for any reason, including insufficient participant numbers or circumstances beyond our reasonable control, you will be offered the choice of:
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a full refund of any fees paid; or
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transferring your booking to the next available programme or an alternative date.
Exceptional Circumstances
We appreciate that exceptional circumstances can arise. If you experience unforeseen events that affect your ability to attend, please contact us. While we cannot guarantee a refund or transfer outside this policy, we will always consider requests fairly and sympathetically on a case-by-case basis.
Promotion Terms
If Lancashire Wellbeing offers any discounts, introductory prices, or limited‑time promotions, the specific terms will be clearly displayed at the point of purchase. This will include eligibility, duration, what the promotion includes, and any conditions for cancellation or refund.
Practitioner Delivery and Consent
Some services are delivered by individual practitioners engaged by Lancashire Wellbeing Ltd.
Additional service-specific terms, including informed consent and practitioner agreements, may apply and will be provided separately after booking and before delivery.
Intellectual Property
All content on this website, including text, graphics and branding, is owned by or licensed to Lancashire Wellbeing Ltd.
You may not copy, reproduce or use website content without our prior written permission.
Limitation of Liability
To the extent permitted by law:
- We do not exclude liability for death or personal injury caused by negligence
- We are not liable for indirect or consequential loss
- Our services do not guarantee specific outcomes or results
Nothing in these Terms affects your statutory rights.
Privacy and Data Protection
Your use of the website is subject to our Privacy Notice, which explains how we collect and use personal data.
Changes to the Website or Terms
We may update the website or these Terms from time to time. The current version will always be available on our website.
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
Contact
If you have questions about these Terms, please contact:
Email: Team@lancashirewellbeing.com
Version 1.2 - Published Sept 2026.
Video‑conferencing and online meeting platform
Applicable for all online Meetings & Sessions
CODE OF CONDUCT FOR ONLINE COACHING, WELLBEING SESSION & WORKSHOPS GUIDANCE FOR CLIENTS TO USE A VIDEO-CONFERENCING AND ONLINE MEETING PLATFORM.
SET UP
Step 1: Set up an account. Sign-up/download it (usually free to do so).
Step 2: Camera and Audio. You must have the resources for both video and audio.
Step 3: Wi-Fi. Ensure you have a good connection. If you think this will be an issue then please raise this asap with your coach mentor.
Step 4: Working environment. Please be mindful of your surroundings and appearance. While the aim is to mirror the relaxed and informal manner of our face-to-face sessions, it is important that you dress appropriately whilst online.
Step 5: Invitations. The Practioner will host the session online. This is simple for them to do as long as they have your current email address. Once you have received the information for the appointment, either; click on the link or add the meeting ID and any password when prompted. You will be held in a waiting room until the coach mentor is ready. They will know you are waiting. Please be patient as they may be finishing up with a previous client. Once they are ready for you, they will admit you to the room and the session can begin. They do have the ability to message you in the waiting room if need be.
Step 6: Online meeting platforms include features that allow sessions to be recorded. Recordings will only ever be made with your explicit consent and only when necessary. Please note that only the meeting host has the ability to start a recording.
These platforms also include a chat function, which you can use to send messages, share links, and upload files during the session.
REMOTE APPOINTMENTS VIA ZOOM
Client Options. All clients being booked for a session will be offered a remote Zoom appointment.
For clients who are unable to use Zoom, or do not wish to, they will be offered either Face Time, Teams or telephone appointments.
Version 1.1 - Published Sept 2026.